Privacy Policy | Video Background Remover

About this policy

This policy explains, in plain language, what information we use when you visit Video Background Remover, create an account, upload a video, or buy credits. We use information to provide the service, protect accounts, process purchases, and respond to support requests.

Information you provide

• Account details: such as your name, email address, and profile information when you sign in or create an account.
• Videos and job details: the clip you choose to process, the options you select, the processing status, and the resulting video.
• Purchase details: the credit pack, order amount, currency, and payment status. Our payment processor handles card details; we receive the information needed to confirm and support your purchase.
• Support messages: the subject and content of requests you send to our support team, along with any attachments you choose to include.

Information collected when you use the service

We may use essential cookies and similar information to keep you signed in, remember preferences, and protect the service. Depending on the site settings and your choices, analytics or advertising tools may also collect information about visits and how the site is used. Where cookie controls are offered, you can change your choice from the site's cookie settings.

How we use information

We use information to:

• Provide video background removal, previews, downloads, and account history.
• Manage daily allowances, credits, purchases, and payment support.
• Keep the service reliable, respond to support requests, and prevent fraud or misuse.
• Understand how the service is used and improve it, subject to the analytics and cookie choices available on the site.
• Meet legal, accounting, and security obligations.

Video uploads and temporary copies

When you choose a video, a temporary copy may remain in your browser on your device for up to one hour so you can return after refreshing or visiting another page. This convenience copy stays on your device and is not sent to us until you submit the video for processing. You can remove the selected video yourself, and your browser may clear the copy sooner.

After you submit a video, we send it to service providers that help us process and store the clip and return the result. Signed-in users can normally view recent job history and access results for up to seven days. Guest results are temporary and are not saved to an account history.

The seven-day history period describes how long a job is available in the product. It is not a promise that every stored copy of a source or result file is automatically erased at that time. We do not currently publish a fixed deletion deadline for all stored video files. Please avoid uploading material that you do not want processed or temporarily retained.

When we share information

We share only information needed to operate the service with providers that support account sign-in, payments, video processing and storage, customer support, and—when enabled—analytics or advertising. Those providers handle information under their own terms and privacy practices. We may also disclose information when required by law or when needed to protect users, the service, or our legal rights.

We do not sell your personal information.

How long we keep information

We keep account and support information while needed to provide the service and handle your requests. Purchase records may be kept for accounting, legal, fraud-prevention, and dispute-resolution purposes. Job history and result access are normally available for up to seven days for signed-in users; temporary video copies on your device are available for up to one hour. The underlying source and result files may remain longer because we do not currently publish a fixed deletion deadline for those files.

Your choices and requests

You can update some account details in your account settings and change optional cookie choices where cookie controls are available. Depending on where you live, you may also have rights to request access to, correction of, or deletion of personal information, or to object to certain uses. Signed-in users can send a request through the in-account support feature. Please include the account email or job reference needed to identify your request; do not send passwords, full card numbers, or private video files in a support message.

Security

We take reasonable steps to protect information and limit access to people and providers who need it to operate the service. No online service can guarantee absolute security. Please use an account you control and do not upload videos you are not authorized to share or process.

Changes to this policy

We may update this policy when the service or our data practices change. We will update the date above and, when appropriate, provide a notice through the service.

Contact

For privacy questions, signed-in users can contact us through the support feature in their account. For a video-related request, a job reference is helpful; please do not attach the video unless support specifically asks for it.